Credit card still not renewed - after 5 months

I realized that my Absa credit card has expired in January 2015, however, I have received not contact from Absa to let me know a new one has been issued or is on it's way. So I contacted them via email, and I had a very quick response asking me where is convenient for me to pick up the card.<br> So I stated that it will be my father picking up the card, and can it be from the Absa Menlyn branch. They were happy with my father picking it up once I provided them with his ID number and details, which I did. I was then told a sms would notify us in 5 working days that the card is waiting.<br> After about 2 weeks, there was no contact, so I contacted them again to ask when we can expect the card to be ready. No response. So I chased up again, and no response again. I then went back to Absa Client services, who opened an 'incident log' to log my complaint that I have not had any response or feedback. The incident log said I will have feedback on my issue bu no later than 13.05.2015.<br> I have still not had any response.<br> So, I still have no credit card, and Absa is no nearer to solving my issue - which was a lack of their service in the first place - not automatically re issuing an expired card!!