Credit Card Settled&Closed But Still Charged

Dear Absa

I settled your credit card in full based on due amount given by you and I also have a paid up letter for the settlement as proof.

To my surprise on July the 3rd, I got a statement showing I am in arrears due to interest you added after I settled the card.

I called Absa and I spoke to Pulane who said it is a system mistake and this amount will be written off immediately and there would be no more statements nor cumulative interest further.

Today again, on the Aug the 3rd, I received a statement with the amount in arrears but doubled from previous statement, meaning its accumulating further interest and note that this is also a negative reflection on the credit bureau.

Clearly this is unacceptable and also a clear sign that your customer care consultant does know what she is doing in this regard as this is still going on, in spite of her promise to close this issue with immediate effect.

How will Absa clear the arrears record which is false negative on credit bureaus?

Can you please assign this matter to a competent person who knows your systems and able to follow up on this matter thoroughly and failure of which I will follow a legal route. I need this amount written off asap and the proof of such action of closure, thereof.

The above experience is an epitome of the very reason I left Absa, several incompetencies around solving any basic problems at hand