credit card restructuring

It's been more then a week since I lodge a complain regarding funds that was taking out of my savings account to my credit card without my authorisation. No feedback given yet,only received a email stating that they are looking into it. Absa bank's service is bad!! I am still waiting on response. Oh and only after my enquiry on 26 Feb they send out a sms that they debited my savings account... what is that? I an highly frustrated with Absa. I don't see myself banking with them again