Credit card report without evidence or conclusions

I gave Absa one star but it because the was no option for zero star. This bank is *********** they seem to think you can just take their word without proof. My credit card was charged an amount I didn't know, I phone immediately to ask them to stop the payment from going through. Which I guess they did not. Because I am expected to pay my credit card, which I don't mind I asked them to ensure my money was paid back. They then gave me details of the company which I had never been in communications with before because apparently I took some things I don't know if it is service or product. I asked them to investigate because that is not true. I doubt that they investigate they came back with a report which they probably tell everyone who they think is dumb to buy it. But because I know I have never committed to anything on line I told them to review their report because they don't have evidence showing that I committed to whatever they claim . So 1st I am their client and they should keep my money safe but instead they believe some ******* to deduct from my account. I have asked Absa several times to give me evidence that made them believe that they should take money from my account. What did this company give them as proof and can they share that information with me . I can't prove anything besides telling them to not go ahead because first I don't have communication trail with the company because I have never spoken to them. Its been months waiting for that evidence I have been emailing absa reminding them of my case, but it seems they want me to enquire interest charges before they fix my account and I bet that will be another battle on its own. Can they fix the mess I would like to pay up and get this bank out of my family.