Credit card replacement

You credit card replacement process is causing great inconvenience for me. My current card expires next month. Apparently a new card was issued on 25 Apr and since then my credit card transactions no long show up in my internet banking. I want to consolidate my credit card slips with the transactions. Also want to see if I got my refund from PayPal. I called your 08 ********** 0 number, but was just transferred from department to department, until I got fed up and ended the call. Nobody can tell me when the new card will be delivered. How will this affect my Absa rewards?