Credit card replacement

I reported my card lost on 05 April 2015 requested replacement to be sent to Bellville Voortrekker Road, I did not receive any notification informing to collect card. I then went to check on the 25th as I wanted to make a payment and I was told it has not arrived yet. they gave me account nr where I can deposit. I am still awaiting card till today 01/06 have not received the credit card. This then mean it take 3 months to get card replacement not 7days.This is so *********** of the bank and its staff. I will be settling and closing this credit card, no longer interested, they can keep the card will continue doing cardless deposits till settlement.