GS
Garry S

1 reviews | Active since Jul 2016

21 Jul 2016, 18:16

Credit Card renewed but no card FOR OVER A MONTH

<p>I had to renew my credit card because it expired. As mine is personalised, I had to wait for one to be delivered. I originally asked for it to be delivered to NORTHGATE. I got an SMS saying that it was ready for collection at WESTGATE after 2 weeks. The lady who helped me (great service from her at least, she is very helpful) rememered me and remembered that I had ordered at NORTHGATE for it to be delivered to NORTHGATE. She emmiediately phoned WESTGATE to cancel the card and ask for a new one to be delivered to NORTHGATE. After a month of waiting I went into the NORTHGATE branch and asked about what was happening with my card. They told me that it was delivered to my postal address (I HAD NEVER ASKED FOR THIS). After checking through all the post we have recieved for the last few months, I cannot find anything from ABSA containing my credit card.</p> <p> </p> <p>Dear ABSA,</p> <p>Will I ever recieve my card? And by the time I do, will I wait so long that it will be expired again so that I can't use your services? Additionally, can I rely on your servirces to do my purchases and other things or should I have an account with another bank (which I do, thank goodness) permanently so that I can use my money? (By the way, my personal buisness has lost income as I don't have this credit card to use).</p> <p> </p> <p>PLEASE email me so that my business can operate properly again, and not on my peronal card.</p> <p> </p> <p>Sincerly,</p> <p>Garry </p>

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Replies (2)
Absa
Absa's reply22 Jul 2016, 07:33
Official
Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Kind regards Daphne Le Grange Group Customer Care Absa Bank Ltd
GS
Garry S's update27 Jul 2016, 05:49
Reviewer Update

It's been 5 days and I haven't got any feedback. The official reply was left after 1 day but the customer is still not contacted after 5 days?