TM
Thami M
1 reviews | Active since Jun 2020
09 Jun 2020, 12:19
Credit card refund
Absa debt review department their service is pathetic, I am owed a credit refund. I have send all my documents including bank statement on the 27 May 2020, I was told that the refund takes about 2 - 5 working days to date i have not received my refund. Instead they are sending me from pillar to post by the lady called Tshidi Sithole.
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Absa's replyOfficial
09 Jun 2020, 14:39Dear Thami, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply09 Jun 2020, 14:39
Official
Dear Thami, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd