Credit card PIN retrieval

On 07/08/2015 I went into the branch to apply for a credit card. On the day it was said that I will receive my card within 5 working days-to be collected at the branch. I could not come in for collection due to work. Delivery was arranged. So today I receive my card 17/08/2015 (over the 5 days). Paperwork attached to the card specifies to activate and get you PIN number *** needs to be called. Spoke to a lady who activated the card and then notified me that I need to go into a branch in order to retrieve my PIN. Which defeat the whole purpose of the delivery doesn't it. Then I tried phoning the same number choosing the PIN link (option 5) which repeatedly asks for ID number and then states that you need to go into a branch. Absolutely poor. I've been banking with ABSA for 15years. Maybe it is time to move along.