JE
Jaco E
1 reviews | Active since Feb 2020
17 Sept 2020, 09:01
Credit card payments
After notifying the bank about my recent retrenchment, on numerous occasions, no relief was offered towards payment on my credit card. In August and September ABSA card division blatantly deducted money from my current account without any prior notification. I have been a ABSA account holder for more than 30 years and this is the worst service ever I received as a client.
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Absa's replyOfficial
17 Sept 2020, 12:59Dear Jaco Esterhuizen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***8 Kind regards,Rezona Louw Group Customer Care
Absa's reply17 Sept 2020, 12:59
Official
Dear Jaco Esterhuizen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***8 Kind regards,Rezona Louw Group Customer Care