Credit Card Payment Reversed but still went through

Good day.

I contacted ABSA credit card services wrt a Payment that was still pending on my credit card for the amount of R7????.54 on the 9th April 2018 at around 2-3 in the afternoon.

I wanted the payment reversed as it was **********. The lady who assisted me said it was done and that it is reversed. I even logged onto my Internet Banking and noted it was no longer “pending”.

The 10th April 2018 I logged into my account I noted that the amount now sits in my transaction history and that I was deducted after I was given insurance it was reversed.

I once again phoned customer service and inquired why the amount went off after it was reversed, only to be told that what I see on my account does not appear on “your” system. So what system am I using? How is it possible that you cannot see the amount I see?

I was told to email my statement, to PROOF what I am seeing. Not is this only patronizing but also seriously questions the integrity of “YOUR” system. I was told to send them my "proof" of payment deducted to ********** and assured that I will receive feedback in 3 days. That never happened.