AM
Anthony M

1 reviews | Active since Aug 2021

21 Aug 2021, 09:18

Credit card payment is made but absa threatens me to pay an additional amount as they do not recognize my paymeny

Absolutely pathetic I made a 300 rand payment into my absa credit card which is a full payment and yet absa fails to recognize the payment and keep demanding a 29 rand payment to be made as a shortfall payment and they are busy threatening me I don't know what your book holders are doing or what anyone is doing but wake up absolutely pathetic and the only reason I'm writing this review is because I have been trying numerous times to get ahold of you but you either have poor customer service with consultants not even greeting a person or killing the call in your ears.

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Replies (1)
Absa
Absa's reply23 Aug 2021, 10:20
Official
Dear  Anthony Meyer
 
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
 
 
Regards
   
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management