Credit Card paid up and no letter received.

I am so sick and tired of the bad service ABSA offers. So quick to refer an individual to the attorneys/legal department, but takes ample time to give and individual a simple paid up letter! Lebogang Sebata has not given me feedback up until this day nor did the [Email Removed] They claim to be Today, Tomorrow, Together, but they cant even sort out my problem TODAY for a beter TOMORROW and I am not even thinking about TOGETHER!!! I have paid up this account 13 April 2015 and nothing up until this day. I want my settlement letter they cant even supply!!!! SIES