Credit Card open and in default at credit bureau 9 months after receiving paid up letter

I don't know which section to call anymore because no one is assisting me to send updated information to the credit bureaus. I am frustrated.

Please verify if the credit card account has been closed at absa and the updated information sent to the credit bureau.

I just checked my credit record again its still states that the absa credit card account is open and in default. Since the account was settled about 9 months ago it should reflect as closed.

I called the credit card section again, they transfered me to the debt review section again where I was instructed to send an email again.