Credit Card online banking *****

My online banking application was hacked. My cell phone was off, I woke up to a number of notification Sms's streaming in on my cell phone from absa. I immediately tried to log onto the banking app on my phone which had been disconnected from my account. I then logged onto online banking, The whole available balance on my credit card had been transferred to my current account and then multiple cash send payments were completed from my cheque account bringing my balance to zero.

This occurred on the 27th May 2018, I immediately reported this ***** to the Absa ***** department. I have been following up on a weekly basis for the past two months, with no joy from their *********** staff.

I have been given every excuse in the book: - All of their ***** Investigators are occupied - The Investigator assigned to my case is on holiday - They have no record of my case - Turn around time was 30 days - 30 days in, the actual turn around time is 60 days - 60 days in, escalation of case has no turn around time

During this period, my cash flow has been completely disrupted, My credit card is maxed out, I have been receiving daily reminders from Absa about my outstanding balance, They have initiated compulsory life insurance which has worsened the situation.

My only wish is to receive some sort of acknowledgment from Absa. IT HAS BEEN 60 DAYS!!!!! I went to the Glen Branch to resolve the situation, I was then told that they cannot help me as only the ***** department deals with these cases.

I received acknowledgment from the branch that I would be called back the next day, It has been a week already.!!!!!!!

Are there really that many ***** cases active at Absa????