Credit card not linked

In May I received my new credit card from Absa. In June I noticed that my Absa rewards were less than what it should be. At this point I phoned Absa Rewards, as I suspected the card hadn't been linked. I was informed that the card is linked and that the rewards were calculated from the 16th to the 15th of each month and this might be the reason I am not receiving my rewards.<br> On 9 July I phoned again as I still hadn't received my rewards for my credit card. Once again I was informed of how the rewards are calculated and that there could not be a mistake in calculating it. I informed them that I suspect my new credit card had not been linked. After some time I was informed that this appears to be the case and that the problem will be reported and fixed soon.<br> On 7 August I phoned again as once again I did not receive my rewards and I wanted to know Absa's definition of soon. Again I was told how the rewards program works and how it cannot be calculated incorrectly. In the end, after loosing my temper, I was informed that the problem has been escalated and that the card should be linked within the next month.<br> It is 14 September and still no rewards from my credit card sales.