Credit Card not delivered at branch

My new credit card was not delivered to the branch as <br> I was told when I ordered it, it would be. Instead it was delivered to my home adress and put in to our postal box we don't have keys for. When I was phoned by UTA I asked then to deliver at the branch. They said it could not be done. I asked then to confirm the time and date they will be there as I am at home from 9:00 till 12:30 every day, so that I can get it from then as we dont have a key to our post box. They said they would do so.<br> <br> Now my crdit card is not at the branch and laying in n postal box I cant axcess. UTA advice was that I just order onether one. :-(( I am very upset about this. I won't order another one, not on my costs.