Credit Card not delivered

I have app**** online for a credit card. First of all I had to submit all the documentation online via the email supp****. I have done that on 4 occassions, and on 4 occasions I received an confirmation e-mail from ABSA stating all document has been received and that it is finalised. Just to get another email again from ABSA saying I have to submit the documents again. This whole process has happened 4 times.

After the 1st submission of documents, some lady at ABSA actually called me regarding verifying if it is me and confirmed all my details. Eventually after submitting the documents 4 times, I received an email from ABSA stating all is finalised and ABSA must just send an email notification to Couriers to do delivery. 3 weeks later still nothing.

I have constantly called ABSA Customer Service and they are all useless, no one can assist in this regard and it seems that no one even knows what is going on. I even went to the branch this Monday to try and see if they can assist. They also called the Customer service and then the Customer Service Agent told the lady at the bank that the application quotation has not been signed. Now how on earth after 3 weeks can ABSA tell you that the quotation has not been signed, but yet all the docs has been submitted and the card has been approved and even the Courier company knows about the card and they have it, but just waiting for activation from ABSA. (I know about the Courier company, cause one of your Customer service staff gave me their details and said I must find out myself from them) The lady at the branch even gave me a printout of the account with the limit on it. However even in this case is my postal address incorrect????

10 minutes after I came back from the branch, a lady from Customer Service called me and said I have to go to the branch, on my question why I should go to the branch she said to me she does not know why. I asked her again why I should go and she rep**** "maybe to find out if the application is approved" her direct words. In the branch earlier they confirmed its an online application and they can't assist, hence their call to the Customer Service.

It is now Friday, i received a call from a guy at ABSA stating he has to review a complaint I lodged online and he said he will contact me back....again no call yet from ABSA.

Almost 4 weeks now and no luck at ABSA, luckily I haven't signed for a card yet, otherwise I would have seriously thought that there is some ********** actions involved here.

So ABSA feel free to contact me at some point, I GIVE UP, cause you know I sit around all day just waiting for your call. Really disappointed, no disgusted in your services and the lack of responsibility taken on a case by your staff. All your staff from the Branch to the Customer Service are either not trained or just plain useless!!! In my eyes, USELESS!!!