Credit card not closed fees still being charged

<p>In December I visited ABSA Irene Village Mall. I was told that I need to make the final payment before my Credit Card can be closed. This was done and then I had to hold on for 20 minutes on a phone in the branch to request the closer of the account. Still don't understand how a bank can't do banking actions at a branch. Now 4 months later the account is still not closed and I still get charged banking fees. This is clearly a process done by ABSA to run up more charges before the account is closed. I'm sure this is not in line with the consumer protection act.</p>