1 reviews | Active since Sept 2016

11 May 2017, 10:07

Credit card not activated after almost a week

<p>I received my credit card on Friday, the 5th of May. Not once was I informed that there is a waiting period for the card to be activated. I phoned on Monday the 8th of May and was told it would take 24-48 hours. I phoned again on the 9th of May and was told it will be escalated. Yesterday I sent an email in and received an email to say I will receive an update of the progress within 8 hours. When I phoned in this morning I was told it will take another 3-5 days to resolve!!!!! *** ABSA???????? No wonder so many people are closing their accounts with you. The reference number I received was ********** .</p>

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Replies (1)
Absa
Absa's reply11 May 2017, 11:06
Official

Dear Customer

Thank you bringing this matter to our attention.

I have noticed that you have already logged a formal complaint already, I have requested that you are Urgently contacted with resolution on the matter.

Regards

Claudette