credit card location

i app**** for an absa credit card 3 weeks ago...i was told i have to wait 5-7 working days to collect the card ..so i waited ..on the 7th day i went to the branch and they said it was not there it was sent to the wrong branch in pavillion kimberley...they then advised me that it would take 3 working days for it to come from there through speed services or whatever lies they spoke....thereafter i went to the branch again after not hearing anything from the branch and they asked me why i keep coming to the branch i need to wait for an sms...i then spoke to another lady in absa who tracked down the card and said its still in kimberley...i was now ****ed off because after waiting so long and not being contacted it really is frustrating...then 1 lady says that they have to cancel the card because it takes 3 weeks to get here whilst another lady says that it will take 7 days...it seems to me that the customer care staff really are very *********** and have no idea what they are doing and for being in customer care they absolutely give no service what-so-ever....it is extremely dissappointing knowing that such a big reputable company provides such pathetic service.