Credit Card Limit increased WITHOUT my consent

I was on the online banking website (this was a Sunday) and was notified that I am pre-approved for credit card limit increase to R95 000 (it is currently R5 500). I decided to apply (as I needed about R40 000 to see me through the next 2 months) and clicked on apply and completed the first page which was my income and expenses (nowhere was I asked or prompted what my desired limit increase is and nowhere did I agree to anything at this point) and clicked on NEXT the page then said the service is temporarily out of service, please try again later. I left it at that.

That Tuesday I received a sms saying that my credit card limit has been increased by R3 000... I immediately called the number on the sms because I would have app**** for a lot more than R3 000 should I have gone through the complete application. After waiting about 15 minutes to speak to someone they explained that my card limit has been increased and I cannot apply for an increase again for another 6 months. After explaining my situation the person I spoke to said that they will have to find out and asked that I hold on the line... after holding on for over another 10minutes and my airtime ran out I hoped that the chap would call me back but no...

I then went in to the branch at Paarl Mall where the consultant called the credit card department to find out what is going on and how to remedy the situation. again after about 40 minutes in the branch the matter was escalated and I was told they will me back in 48hours...

7 days later after no response I went to the branch again to find out what is going on. The same consultant called in again, I had to again explain the entire story to the call center agent. he then wanted to escalate it again. I did not agree with this and the person I on the other line tried helping buy escalating it again but at the same time did an application for the credit card increase of R40 000 (the amount I would have asked for should this was ever asked) and he said they will call me in 48hours...

7 Days later after no response I went to the branch for a 3rd time. I spoke to a different consultant and he called the credit card department to find out what is going on. The application was declined. so I asked him that we make an application for the maximum amount that ABSA will allow for the credit card limit to be increased. He said that either he or the credit card department will call me back in 48hours...

7 Days later after no response I went to the branch for a 4th time. I spoke to same consultant and he said that there is still no response and that I have to wait longer...

I have been an ABSA client for, probably 15 - 20 years, if not longer and I have come to realize that in the past 3 - 5 years the service has declined to the point that it feels the client, loyal client does not matter anymore, no response ever, cant call them on the landline only on my cell phone which means my airtime is being used. waiting time to speak to anyone is always over 10 - 15 minutes and when you do speak to an agent it feels that I, the client, are annoying them and wasting their time...