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Cherees O'Reilly

1 reviews | Active since Jul 2009

26 Aug 2016, 10:44

Credit card limit increase application - no response

<p>I have app**** online to increase my Silver Credit card limit twice in the last two weeks and have not been contacted by ABSA in any way. I app**** twice because I thought maybe the first time it didn't work, so I went through all the steps online and expected to be contacted by ABSA at some point and in some way but NOTHING.</p> <p> </p> <p>I went through the same process last year with my FNB credit card and the responded immediately asking for some documentation which I sent to them and within less than 24 hours my limit was extended and I had confirmation.</p> <p> </p> <p>This service from ABSA is really lacking!!!!!!</p> <p>Do they not want their customers’ business?</p> <p> </p> <p>Can someone contact me via EMAIL please as I am not contactable by phone at the moment.</p> <p> </p> <p>Thanks</p>

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Replies (1)
Absa
Absa's reply26 Aug 2016, 11:50
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd