credit card limit increase

On Monday 21/09/2015 i phoned for a credit card limit increase on my fiancee credit card, the guy i spoke to said he will save the application due to the fact that the process changed and i had to send a copy of his payslip. So i send the copy and by Friday we phoned to find out how far is the application and then found out he never submitted the application so on Friday my fiancee submitted a new application. On Sunday he recieved an email stating what documents he must submit and on Monday we emailed the documents. Yesterday i phoned but there was no answer yet on the application the guy said wait until tomorrow so i did. I just phoned about 30 min ago and still nothing. They said 2 - 3 days the we will know. We need an answer because our car broke and thats what the money is for so now we are without a car and have a very sick baby. I cannot believe that it takes this long really. If that guy just dis what he had to and knew what to do we would have had an answer now