CREDIT CARD LIFE POLICY

Item: Absa
Rating: 2
Author: Maphuti N

On 03 March 2017, I requested that the Absalom credit life to be removed as I can't recall authorizing it, but never done. Follow ups were made but till today no respond. On 03 May 2017 I wrote to them disputing debit order, and till today no respond. I pay my card every month, never skip payment but their service is so bad. Please help me

Helpful (0)

Replies (2)

Absa's replyOfficial

05 Sept 2017, 09:50

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa's reply05 Sept 2017, 09:50

Official

Maphuti N's updateReviewer Update

10 Jun 2021, 12:50

I had a terrible experience with Absa Insurance the past 3 months. After Home Affairs made changes on my father's Identity number I informed them. For the past 10years I had this insurance without no claim. I submitted all the documents and they accepted to change it. Without communication they debited R1900.00 from my account in March and again in May they debited R868. I emailed them requesting explanation and all I got was it's because of the change of I'd. During that process I was never informed that extra money will be debited. So please can Absa just refund my money

Maphuti N's update10 Jun 2021, 12:50

Reviewer Update