Credit Card lies

<p>Good Day</p> <p> </p> <p>I am absolutely appalled by the way my credit card issue has been handled.</p> <p>In May/June (can’t remember) I called Absa to close my credit card account.</p> <p>I was then offered a free 1 year no charge service for keeping my account open of which I did.</p> <p>I then deposited R5000 over and above my credit limit just to keep the account open.</p> <p>Every month I have been charged for having the account and it is now eating into the R5000 I had deposited.</p> <p>I did use about R500 of that R5000 but it should still be in a credit and hence no fees.</p> <p>I have called every week to have this sorted and every time I call it is being referred to someone senior (who is always busy and will call me back).</p> <p>Nobody has ever bothered calling me till this day. The last 2 calls were answered by Johnny Rossouw on the 27th September who did nothing and the Lukester Watkins on the 30th September who also promised that Sophia or Solomon will definitely get back to me with regards to this.</p> <p>I need someone to urgently look into this and reverse all the fees that I have been charged after the offer was made.</p>