Credit card issues

<p>I am extremely dissatisfied with ABSA. I have had never-ending issues with ABSA and my credit card. I went in in February to apply for one and was told that I would be notified when it arrived. I got no notification and when I at last got a spare moment to go into the Hatfield, Pretoria branch (where I app**** for the card) in May I was told that the request was actually never logged on the system, even though I was told it had been.</p> <p> </p> <p>I app**** again and got an sms and a phonecall on both 23/05 and 30/05 informing me that the card was at the Hatfield branch and that they requested me to collect it. I took time off work to go in and fetch it as I am unable to go in on weekends and it can't be delivered to me by post as I won't be available to sign for it. When I got to the front of the queue I was informed that the card hadn't arrived. I showed the smses that I had received and was told that it wasn't there. I asked why I would've been sent smses and had two phonecalls if it wasn't there and the excuse that I was given is that ABSA sometimes sends out smses saying that cards have arrived when they haven't.</p> <p> </p> <p>Why does ABSA lie to clients like that? It is extremely inconvenient and I don't appreciate that I took precious time off work and travelled very far just to be told that they don't have it, after two phonecalls and smses informing me that they do. As I can't go in on weekends or sign for it, I'm going to have to take time off work AGAIN and won't be surprised if I do so and again have been **** to and it hasn't actually arrived.</p> <p> </p> <p>How can ABSA send out such smses and make such phonecalls when they aren't true? They only destroy the cards if uncollected after 45 days, so this isn't a case of them having had the card with them and it being destroyed because I didn't fetch it timeously.</p> <p> </p> <p>The man who I dealt with said he had "done his part" in looking for the card in the back room and offered no more assistance except to tell me that I must phone ABSA to follow up. No offer was made to assist me in following up or to follow up from his side, seeing as this is a mistake that ABSA has made. I wasn't referred to another actual human being, I was just told to phone the general number. I'm sure that there would've been someone in that branch on site who could've helped me. I wasted my time and my leave from work for nothing.</p>