Credit Card fulfillment

Dear ABSA Credit Card Division,<br> Where to start on the 18th November I submitted an application for a credit card ans all supporting documentation. All approved, asked how long it will take to receive the card and was told not long, maybe 3 to five days.<br> I have now spent in total possibly 5 hours on phone, I have been to my branch and have had a consultant confirming:<br> 1. Due to a back log card division are not taking customer calls, so I have wasted my time and money, trying to follow up on my card.<br> 2. She confirmed, that everything is in order and my card needs to be printed. (25th November) she was told by someone in card division that it should be printed the next day (26th November)<br> 3. 02 December, she called again and was told the card has not been printed and they cannot tell her when.<br> 4. 03 December, I personally phone and by miracle, the call is answered and I am told that the FICA process will need to be escalated. Which I was told had already been done....<br> <br> So in this whole episode, can anyone at ABSA tell me when I will be getting my card? Clearly there is a major issue with service and reliability?<br> Consider your own values as stated below, as I have y