Credit Card ***** still not dealt with after a month

We had ***** on our credit card on Sunday 21 July 2019. I immediately phoned ABSA and they advised that I need to send an e-mail to ***. I received one the following reply:

Dear Karien Ham Thank you for your request. Your Case has been forwarded to a consultant who will provide feedback as soon as possible. The reference number for this Case is C-***2. Kindly be advised that our working hours are: Mondays to Fridays (08h00 - 16h00) excluding Public Holidays. At Absa, we are committed to giving you exceptional service. Kind regards Credit Card Disputes

I have since sent 4 more e-mails to follow up regarding this matter with not a single further response/reply.

This is unacceptable.