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Susan T

1 reviews | Active since Apr 2013

19 Oct 2022, 20:57

CREDIT CARD *****

I have a credit card underwritten by ABSA Bank. It was hacked and replaced, hacked and replaced and then hacked and replaced and then hacked again all with in the space of 3 months. Then they forgot to order my replacement card and after 2 weeks of me querying they eventually replaced the card. When I logged into the account a few days after I received the new card I discovered the hackers were continuing to drain my card the entire time the card was supposedly blocked and a new one not issued. This screams inside job. Secondly, it is the same company each time the hacks have occurred so when they are transacting against my card 4-5 a day, daily and we have had several stopped cards already you would think it would raise a red flag to their ***** division. So that tells me again, inside job or sheer lack of care by the bank. THEN, you would think they would change my number completely, but they keep moving the last two digits on a few numbers, so it is easy enough for the hackers to pick up the new number. Lastly, I have had a few refunds from genuinely cancelled transactions that have vanished into thin air as the bank says it can't go back to a blocked card. So where is that money? And if they can't give me back my money why do they allow ********** to keep taking it from a blocked card. I really am speechless by the enormity of this!

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Replies (1)
Absa
Absa's reply20 Oct 2022, 12:46
Official
Dear Susan

Your concerns are noted.