Credit card *****

I had received a call from absa offering me a credit card on the 12 September 2019 on the 8th October I was debited and today I went into the branch in centurion to enquire the consultant asked for my identity and card which I don't have and she said she couldn't assist me until I asked her to check on the system with my identity info don't have anything. Only then she discovered I had a card opened **********ly and she then wanted to assist. 1 the was no sense of urgency to assist me and I had to ask to be checked and if I hadn't I was sent back to my bank. 2 I have to run around for affidavits for something I didn't even sign for 3 The is no contract nor identity to prove it was me.