AS
Andrzej S
1 reviews | Active since Jan 2023
09 Jan 2023, 17:46
Credit card ***** at ABSA
ABSA Bank. On the 11/11/2022 I have got SMS that there is SIM swap in progress on my Vodacom account. I did notify Vodacom and ABSA bank to block my accounts. On the 3/12/22 I noticed that my credit card acc. was empty. ABSA did nothing to protect my accounts. It looks for me like inside job. They are still investigating the case. Theirs response is pathetic. Theirs personnel is useless.
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Absa's replyOfficial
10 Jan 2023, 12:05 Dear Andrzej Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards, Vanessa Crowe Group Customer Care
Absa's reply10 Jan 2023, 12:05
Official
Dear Andrzej Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards, Vanessa Crowe Group Customer Care
Absa's replyOfficial
16 Jan 2023, 15:00 Dear Andrzej
RE complaint reference number C-***7.
Both The ***** team and I have requested your previous email address on our system to authenticate you and I have tried calling the cell number provided however unsuccessful. Please provide your contact number and a convenient time to call you Kind regards, Vanessa Crowe Group Customer Care
RE complaint reference number C-***7.
Both The ***** team and I have requested your previous email address on our system to authenticate you and I have tried calling the cell number provided however unsuccessful. Please provide your contact number and a convenient time to call you Kind regards, Vanessa Crowe Group Customer Care
Absa's reply16 Jan 2023, 15:00
Official
Dear Andrzej
RE complaint reference number C-***7.
Both The ***** team and I have requested your previous email address on our system to authenticate you and I have tried calling the cell number provided however unsuccessful. Please provide your contact number and a convenient time to call you Kind regards, Vanessa Crowe Group Customer Care
RE complaint reference number C-***7.
Both The ***** team and I have requested your previous email address on our system to authenticate you and I have tried calling the cell number provided however unsuccessful. Please provide your contact number and a convenient time to call you Kind regards, Vanessa Crowe Group Customer Care