Credit Card ***** and so called Private Banking (ABSA)

I am an ABSA private client however every time I have an query I am blatantly ignored!! A ********** transaction was done on my credit card and ABSA refunded me just to deduct the amount a month later without my knowledge or consent!! THIS IS ***** TO DEDUCT MONEY FROM MY ACCOUNT WITHOUT MY KNOWLEDGE AND CONSENT!! But me as a Private Client who pays to be part of this so called elite service cannot get hold of someone to assist me, I am told to send an e-mail and if I phone they transfer me from one department to another. I would rather cut my losses and transfer all my business to another bank who would be able to assist.

This is the most pathetic service I ever received and the worst is that no one at ABSA cares.