credit card ***** air BNB ****

I have reported credit card ***** on my platinum credit card on the 23 July 2019, I have logged a complaint as well and to date i havent had any response from any one. What kind of bank is this that gives no attention to they clients and has such a weak credit card protection service. I have been a loyal client and have numerous accounts with ABSA to get service like this makes me want to move banks immediately in times of crisis you get no assistance!!!!!!