credit card *****

poor service received from credit card ***** department, reported ***** on the 08/08/2019 as my card was used in cape town MTN service provider. I had my card with me in Johannesburg as I am residing in JHB, called the Absa the same day to block my account as I did not authorized the transactions. I was informed that one of the agent will contact me regarding the issue, went to Cosmo branch to withdraw the statement. the amount was still on auth, called the ***** department to ask them not to release the money to the merchant I was assured that the money be released once the ***** is been investigated and finalized. I went to Cosmo branch to call the department for feedback to my surprise money was released to MTN even when I have reported the *****. till today no one has called me from the Bank or the ***** department. not sure if I am dealing with an *********** Bank or staff. all that I need is my money back in to my credit card as I will be the one who will be paying for the money that the bank has released to the **********. only one staff member gave me the reference fro the call the rest refused to give the reference.