Credit card *****

I have been a client of ABSA since I can remember. I have heard horror stories and read bad reviews about customer service which saddened me. I have even tried switching to another bank, but went back to ABSA.

On Saturday R2500 went off of my credit card which I had not authorised. Within seconds ABSA's ***** department phoned me to inform me and assist me with this ********** transaction. I was worried that this phone call too was **********, so I was not the nicest person to work with. I phoned them back three times to confirm my reference number and what the process is when a transaction of this sort takes place. At all times the call centre attendants were calm and helpful. My card was put on hold nd a new card was on its way.

On Monday the courier company phoned me to arrange delivery of my new card and on Tuesday my missing money was reallocated to my credit card.

Even though credit card ***** shouldn't happen in the first place and it is an unpleasant experience, the service to rectify such a mistake or event is what matters the most. If this isn't good service, I don't know what is.

Thank you Tebogo and Tumi and ABSA!