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RK
Rika K

1 reviews | Active since Oct 2011

16 Sept 2017, 14:42

Credit card *****

I was one of the ABSA/Vodacom **** victims. All my money from my cheque account and credit card was ******. ABSA had the audacity to offer me only 50% of my loss, and low and behold, since that conversation no money has been paid to me.. I am being pestered by ABSA's Credit card department due to no activity on my card. I will not pay any money into my Credit card, as it was ****** by ASBA/Vodacom, and ABSA still has the cheek to charge interest on my card. I demand that my 50% loss be paid, that the credit card debit interest be reversed, and confirmation of the above be provided in writing. And be assured, that I have already taken by business to other banks. Await your urgent response.

0
Replies (3)
Absa
Absa's reply18 Sept 2017, 17:01
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply22 Sept 2017, 10:05
Official

Thank you

RK
Rika K's update23 Sept 2017, 15:47
Reviewer Update
Good day all HelloPeter follower of ABSA complaints The below e-mail refer; The only response I received on my HelloPeter complaint was a cell phone call to advice me that the matter was resolved and ABSA cannot understand the reason for my further complaint. I have not received my many lost. I am pestered every day by ABSA Credit card to enquire why I am not depositing funds. I refuse to pay in any money, as ABSA did not protect my funds as is required by Common Law as a duty of the bank. Why I had to reply as a personal mail to Nthabiseng on HelloPeter is beyond me. Was ABSA afraid of negative publicity????? Attached all my previous e-mails, documentary proof, etc. I am sure if I was a member of the ANC my funds would have been paid back to me promptly!!!!!