YW
Yvonne W

1 reviews | Active since Oct 2013

12 Aug 2016, 12:26

Credit card *****

<p>I discovered 2 ********** transactions on our credit card to the value of R14400. I reported it, which took quite long. That process needs to be streamlined because I had to speak to about 5 different people for the reporting and stopping of the card. Within 24 hours after I submitted the required forms and cut up card, the money was refunded on our card. Now that's what I call service!! A number of my friends had to fight with their bank to get money refunded. Well done Absa!!</p>

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Replies (1)
Absa
Absa's reply15 Aug 2016, 05:18
Official
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Kind regards Claudette Lewis Group Customer Care Absa Bank Ltd