YW
Yvonne W
1 reviews | Active since Oct 2013
12 Aug 2016, 12:26
Credit card *****
<p>I discovered 2 ********** transactions on our credit card to the value of R14400. I reported it, which took quite long. That process needs to be streamlined because I had to speak to about 5 different people for the reporting and stopping of the card. Within 24 hours after I submitted the required forms and cut up card, the money was refunded on our card. Now that's what I call service!! A number of my friends had to fight with their bank to get money refunded. Well done Absa!!</p>
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Replies (1)Absa's replyOfficial
15 Aug 2016, 05:18It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Absa's reply15 Aug 2016, 05:18
Official
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
