JV
Jessica V

1 reviews | Active since Jun 2015

04 Jun 2015, 11:50

Credit Card *****

On March 2015 I received a call from ABSA whom called Juilia told me that I was qualified a credit card. Through the phone, she did my application and told me someone from ABSA will contact to me to fetch card. I did NOT receive any phone call until late May I received a statement from ABSA which showed me that I own ABSA R135 initiation fee! On wondering I never signed any documents how come ABSA started to charge fees, I still went to Eastgate branch to get card. I brought my prof of residence and pay slip, but two times the staffs told me that I have to bring any account with my residence on it. On the 4th attempt at the bank I decided that I do not want it any more as the bank and staff are not usafriendly and extremely rude. The teller told me that I should call the card division my self. Once I called them they told me that I have to pay R200 to cancel the account . What kind of system is ABSA running that I need to pay R200 just because they said so. This is ***** and ******* and I highly warn other people on this ****.

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Replies (1)
Absa
Absa's reply05 Jun 2015, 11:25
Official
Hello Jessica.keypunch,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd