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Nicoleen N

1 reviews | Active since Jun 2014

16 Nov 2015, 12:33

Credit Card Expired in 2013 and no renewal

I have had my Absa account for many years. I have linked my Credit card account to my savings account in order to withdraw funds when I need. My actual card expired in 2013 (not my account) and to date have not received a renewal. I have had to pay for a monthly service fee???? what for as I do not have a card, and I am now unable to transfer funds from the credit card to my savings account because my CARD has expired!!!!!!<br> <br> So ABSA makes there Incompetency for keeping there client informed and up to date the customers fault instead of taking responsibility.<br> <br> A client for +/- 25 years - no wander I have moved my actual savings account to FNB.

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Replies (1)
Absa
Absa's reply17 Nov 2015, 08:32
Official
Hello nicoleennielson,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd