Credit Card

Dear ABSA Credit Card Department Complaint,

I am writing to formally lodge a complaint regarding my ongoing attempts to close my credit card account.

I have now contacted the cancellation department twice to request the closure of my credit card. Despite this, the account has still not been cancelled. I was informed that I would receive a call back regarding the cancellation, but to date I have not received any response. In the meantime, I have noticed that I continue to be charged service fees for an account that I have already requested to close. I even made a payment that included the April fee charges while I was trying to resolve this issue, which is extremely frustrating given that the delay in cancellation is not due to any fault of my own.

I find this situation very disappointing. It seems that ABSA staff are readily available when offering services or when payments are outstanding, yet when a customer wants to cancel a service, assistance becomes extremely difficult to obtain.

The reference number previously provided to me is: ***. I cannot understand why there is no urgency in assisting a customer who clearly wishes to close their account, yet fees continue to be charged. I would like this matter to be addressed urgently.

Please ensure that:

My credit card account is closed immediately. Any service fees charged after my initial cancellation request are refunded. Written confirmation of the account closure is provided.

I would appreciate prompt assistance in resolving this matter as soon as possible.

Thank you