Credit card dpt. utterly clueless

The credit card/***** department of ABSA (on behalf of Virgin Money) appears to have no clue. The card had to be stopped after attempted ***** and on 31/1 I spoke to a consultant who said the card was stopped and a new one will be issued. I phoned back 09/2 to get an update only to find out it was not done, a hold was put on my card, but it was not stopped and no replacement requested/issued. I was then passed around to four people before it was confirmed the old card was stopped and the new card would be issued. Eventually I received a phone call to confirm the new card was on the way and it was explained to me that the PIN would remain the same and the card activated when I first used it. I finally received the card 15/2 and tried to use it 17/2 using my old PIN, only to get an INVALID PIN message on the terminal. From start to finish I've been dealing with people who gave me contradicting answers to my questions and now this... I've always had good experiences dealing with Virgin Money/ABSA, but this was really poor service.