Credit Card Division poor service

My platinum monthly credit card statement is sent via email. This service of Absa is unreliable and frustrating to me as a client.

My credit card statement will appear sporadically in my inbox. I am never certain if I will receive it. I have to guess whether a new statement period has started already and when my payment date is. Without anything showing up I then have to ask for a statement. Which I will then receive with a non-chalant 'our apologies, here is your statement'. No explanation given for this lack of commitment to a client and no assurance that an improvement in service can be expected. This kind of service is repeated frequently. My latest request for a statement has been ignored now for more than 48 hours. My complaint is not for a statement this time. It is a question for Absa namely, what kind of customer service do you deliver? As a client I do not need a 'our apologies' consistently and regularly. I need to see a change in service delivery. Absa has failed to get to reach this stage to date. Service delivery is stagnant. For many years already.