Credit card division HUGE FAIL

Credit card division Your service is pathetic. I reported my card ****** and new cards were ordered .My credit card arrived in 5 working days however my petrol card never came . The end of the month i got billed for a replacement card. A month later the petrol card arrived and when i wanted to use it it was blocked So now i was waiting for credit card to contact me for payment as they were closed due to covid-19. The now say my card is blocked because of no payment not due to their inability to service . Credit card division you should wake up and customers should not be treated like **** when we phone you . YOU NEED TO LISTEN TO THE CUSTOMER AND NOT MAKE YOUR OWN ASSUPTIONS. DO NOT SPEAK OVER THE PERSON