AB
Alex B
1 reviews | Active since May 2012
27 Sept 2021, 17:58
Credit card division highly incompetence
Credit card division, absolutely disgusting how they operate , cancel card, transfer funds without inform the costumer, the call service useless, at the branch they didn’t understand what is going on. 100 % incompetence how it is possible to employ people like that .
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Replies (2)0
Replies (2)
Absa's replyOfficial
28 Sept 2021, 12:19Dear Alex Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you.
Vanessa Crowe
Vanessa Crowe
Absa's reply28 Sept 2021, 12:19
Official
Dear Alex Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you.
Vanessa Crowe
Vanessa Crowe
AB
Alex B's updateReviewer Update
29 Sept 2021, 08:27 In the mean time a new credit card statement was issued for a card than doesn’t existwho has the authority to manipulate the customer accounts please I would like to have the details of such a person , and also to talk with somebody who can take responsibility if such a person exist in ABSA.
I wish ABSA can resolve the mess as quick as they reply to the complains , really pathetic
I wish ABSA can resolve the mess as quick as they reply to the complains , really pathetic
AB
Alex B's update29 Sept 2021, 08:27
Reviewer Update
In the mean time a new credit card statement was issued for a card than doesn’t existwho has the authority to manipulate the customer accounts please I would like to have the details of such a person , and also to talk with somebody who can take responsibility if such a person exist in ABSA.
I wish ABSA can resolve the mess as quick as they reply to the complains , really pathetic
I wish ABSA can resolve the mess as quick as they reply to the complains , really pathetic