Credit Card Division dysfunctional

I've had issues with ABSA's credit card and online flight ticket booking. It's a complicated story (which ABSA is aware of). I've lost money which ABSA can't seem to trace. Secondly, after acting on their advice to try and book again, I did. I booked a ticket but after a few days I lost the booking confirmation because money did not go off. ABSA admitted that this was due to a technical error on their side. They told me to book again. Cross, because this is the second time there was a error with this booking and flight prices have increased, I called the credit card division. Michelle Ruiters said it was my responsibility to contact the merchant, who should then phone ABSA. . <br> <br> She told me to send her an email and she will see what she can do. I sent the email this morning and on enquiring this afternoon whether they managed to pay for the ticket, her assistant informed me the emails have not been opened yet. They said they would phone back, I protested and then the phone cut off. Part of the urgency is that I need a visa and I need to leave by next Friday. <br> <br> I started this process last week and nobody seems willing to assist me. I will be closing account after 40 years.