Credit Card Division Bad service!

Dear Absa <br> <br> As an existing Absa client for almost ten years, I must say that I was very disappointed with the service that I received from the credit card division. When I app**** for my credit card 6 months ago I was told that to increase the limit after 6 months would be an easy process, little did I know that it would cost me to run my phonebill up and be placed on hold for almost 2 hours at a time 3 days in a row.<br> <br> I visited an Absa branch to see if they could help me speed up the process only to find out that limit increases can only be done via the phone. When I finally got through to a consultant I was told that I need to submit three months bank statements via email or fax for the request to be processed. What a hassle when I am an existing customer and I bank with Absa now I must run around getting statements. Rather allow us to increase our limits with a consultant at a branch instead of making us run around to get it done. I don't even have the correct email address to email the statements through there is no way I am sitting on the phone for another 2 hours just to get that. <br> <br> Unhappy Customer