CT
Charmaine T

1 reviews | Active since May 2017

05 May 2017, 11:14

Credit Card Division

<p>I am so dissapointed with Absa Credit Card Division. App**** for my Gold Credit card on the 18th and submitted the required documentation. Received feedback then that CCD Couriers will deliver my card only on the 4th of May. Yesterday morning i received my card - Finally! Phoned the required number of the Card Division to activate my card. First holding for extremely long and being cut of and then just to be informed that my card can only be activated once they receive the proof of receipt from CCD so it should be active from the next day. </p> <p> </p> <p>Needless to say, checked again this morning and still not. I phoned the Card division and was informed that it takes 4 - 7 days now for the documentation that i handed to the courier to be verified! What is the use of waiting almost a month? </p> <p> </p> <p>Really really dissapointed.</p> <p> </p> <p>I cannot understand the reasons for submitting documents via email and again via the courier and then again wait!~</p> <p> </p> <p>All i do is wait!!</p> <p> </p> <p>Thank you Absa for no service.</p>

0
Replies (2)
Absa
Absa's reply05 May 2017, 12:37
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with your ID or Account number to enable me to log a formal complaint for you, this can be sent via private message.

Regards

Claudette

CT
Charmaine T's update09 May 2017, 09:17
Reviewer Update

Thank you for resolving my concern.

The waiting was long but you immediately emailed me a reference number and ensured me of having the complaint resolved which was done within 48hrs.