Credit card disputes horrible service!

In the last week of June I bought tickets on Vivagogo. These tickets where *****ulent tickets. When I contacted Ticket master via the attached emails they informed me of the process moving forward to get the R1686 paid back into my Credit Card account. Ticket master sent me everything I need to claim this money back, they even sent me snippets of the law around the claim back. This was all sent to Absa Credit Card Disputes. This is the second dispute I lodged with them. The first one has not even been resolved yet. It seems all they do is send an automated response. They did not even read the email I sent them. They have no interest in assisting their clients to get money back. SHOCKING to see how little a bank gives for its clients. They might think that these are small amounts. But this is money we as everyday citizens need. Thanks Absa. Now I have to struggle because you send automated emails, don't call clients or assign them a person to help and it takes you a lifetime to get a small matter sorted. Your employees are lazy and ***********. I miss The days where banks had proper management and structures in place when people got proper service!!