WB
Warren B

1 reviews | Active since Mar 2010

08 Sept 2016, 15:54

Credit card **************

<p>I app**** for an Absa credit card to collect Avios points as I travel a lot. Upon completing the online application which forces you to tick various boxes with no flexibility whatsoever, I was declined within a matter of seconds. I am very annoyed. I have been an FNB Platinum client for many years. Even though I am bond free, have investments that wasn't good enough for ABSA. Nowhere in the application did it ask for statements or backup information to assist them with their decision. No- one from your fine institute has bothered to contact me to say why I was declined. I feel like I have been descriminated against due to employment status and disability. I went into an ABSA branch today and was told they could do nothing it was card division. </p>

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Replies (1)
Absa
Absa's reply09 Sept 2016, 07:44
Official
Dear Warren Thank you for bringing this matter to our attention. Kindly provide me with an ID number to enable me to log a formal complaint for you, this will be escalated to the Directors Office at Card Division to investigate and resolve. Kind regards Claudette